10 interesting Customer experience stats that you need to be aware of!

10 interesting Customer experience stats that you need to be aware of!

We selected 10 stats that help you understand where to focus efforts in order to generate the best customer experience.

  1. Companies with best-in-class customer experience management achieve year-over-year customer profit margin improvement 527% higher than their peers, and 359% greater company revenue growth. SAP
  2. By 2020, the demand for an omnichannel customer experience will be amplified by the need for nearly perfect execution. PWC
  3. 75% consumers expect a consistent experience wherever they engage (e.g., website, social media, mobile, in person). Salesforce
  4. Today 89% of companies compete primarily on the basis of customer experience, but while 80% of companies believe they deliver “super experiences,” only 8% of customers agree. Forbes
  5. Gartner predicts that by 2019, more than 50% of organizations will redirect their investments to customer experience innovations. Gartner
  6. By 2020, more than 40 percent of all data analytics projects will relate to an aspect of customer experience. Gartner
  7. User generated videos on YouTube get 10x more views than content created and uploaded by the actual brand. Adweek
  8. 87% of organizations agree that traditional experiences no longer satisfy customers. Accenture
  9. 86% of consumers are willing to pay more for an upgraded experience, and 55% are willing to pay for a guaranteed good experience. Huffington Post
  10. After having a positive experience with a company, 77% of customers would recommend it to a friend. Temkin Group

For more information on how the Screenz platform can help you innovate your customer experience integrating interactive content, click here.

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